Total quality is a continuous evolutionary process and, by its very nature, cannot be stopped. It is a distinctive attribute or property of an organization compared to its competitors, constituting a level of excellence and related to the use and value that satisfies customer requirements.
Quality assurance consists of maximizing the excellence of a product and/or service so that the customer can purchase it, use it with confidence, and obtain the desired satisfaction.
To develop a ‘Zero-Defect Program,’ each person within the organization needs to have a customer. Generally, this internal customer is the colleague to whom we deliver our work within the organization. The work is not passed on until a meticulous check has been carried out on what will be delivered, as if it were the final customer. When the work is distributed to the customer/colleague, they review it and communicate the production result, reporting any errors that must be corrected before returning it.
To achieve this goal, it is necessary to involve everyone within the organization, so that they promote and participate in quality, since quality is a continuous improvement process built by people.
The advantages of using a Total Quality Management Program are the following:
- It allows you to achieve competitive advantages
- It improves the organization’s image
- It reduces the costs of rework and correcting continuous errors
- It improves customer relationships, minimizing conflicts
- Greater return on investment
- It provides customers with goods and services that meet their expectations
- It improves corporate health and character
- It combines the efforts of HR in a cooperative system
- It establishes a quality assurance system
- It develops new products/services
- It establishes an administrative system that can ensure profits
- It takes care of HR, establishing a conducive environment
- It uses control techniques and tools
- Certified Supplier Quality
